1. Process Overview
- This process aims to standardize the customization process of artistic copper-plated and artistic colored manhole covers to ensure customer needs are met and product quality is guaranteed.
2. Goals
- Provide customers with personalized, high-quality artistic manhole cover customization services.
- Improve customization efficiency and ensure timely delivery.
3. Scope of Application
- Applicable to customers with artistic copper-plated and artistic colored manhole cover customization needs.
4. Process Owner
- Customization business manager
5. Definitions and Terms
- Artistic Copper-plated Manhole Cover: A manhole cover with an artistic appearance produced by special copper plating processes.
- Artistic Colored Manhole Cover: A manhole cover with an artistic effect produced by using colored coatings or pigments.
6. Related Process Standards (Process Interfaces)
- Interfaces with standard processes for manhole cover production processes.
- Adherence to standard processes for communicating and confirming customer needs.
7. Organizational Responsibilities
- Sales Department: Responsible for communicating customer needs and signing contracts.
- Design Department: Responsible for designing based on customer needs.
- Production Department: Responsible for producing according to design and production requirements.
- Quality Inspection Department: Responsible for quality inspection of finished products.
8. System and Operational Authorities
- Use of customization management system to record order and process information, with relevant personnel having corresponding operational authorities.
9. Business Process Flowchart
1. Determine style and design form; 2. Set specifications, materials, and load index requirements; 3. Determine manufacturing methods; 4. Confirm price and transaction method with both parties; 5. Pay deposit; 6. Make molds for sampling; 7. Confirm that the sample is correct before mass production; 8. Receive goods on-site or via photos and videos, and pay the balance; 9. We will organize packaging and shipment.
10. Process Description
- Customers propose customization needs, and the sales department records and initiates initial communication.
- The design department designs based on customer needs and confirms with the customer.
- The production department formulates production plans and carries
